At a staff retreat earlier this year we decided to blow off some steam by white-boarding things that we’re against. It was highly therapeutic. Since then we turned around some of these ideas into positive statements about what we believe, issues on which we’re not only able to advise clients but on which we feel compelled to put a stake in the ground and take a position. We hope some of these statements resonate with you too!
We believe that access to meaningful data expands human potential, seeding opportunities for insight and innovation, while the centralization of data for top-down decision-making limits opportunities for learning and growth.
We believe that technology can – and should – make the experience of health care and allied sectors better for both providers and consumers. This means that technology fades into the background, enabling meaningful interactions.
We believe in the integration of health, human, and social services to address individual’s whole person needs, and in harnessing technology to enable collaboration across sectors.
We believe that technology adoption requires proactive leadership for change management. Such leadership identifies priorities that guide actions through potentially messy transitions, engages stakeholders early and often, and listens to user experience – remaining open to recalibrations along the way. Ultimately, the sustainability of scaling up technology requires learning from experience, building authentic connections, and prioritizing depth before breadth.
We believe that there should not be a digital divide in health care. Safety net providers and the people they serve deserve the same quality of technology and access to data found in advanced health systems. As Americans move from uninsured to Medicaid to commercial insurance status and back, from community health centers to private practices to hospitals and back, their data must travel with them.
We believe that people own their health information and everyone else is a data steward. As such, health information should be treated as a valuable resource to be protected and enhanced at each phase of its lifecycle.
We believe in standards-based interoperability between IT systems and we are against competitive information blocking.
We believe in shared technology infrastructure, services, and governance whenever possible to enhance value, control costs, and support health improvement at the community level.